FAQs

PRODUCTS AND INGREDIENTS

Of course! Our body butter is formulated to be used for the skin! Always remember to perform patch tests prior to using. Also, shea butter’s greatest benefit is its ability to combat dry skin, so don’t forget those elbows, knuckles, knees and feet!!

Not at all! Only essential oils and resins give our body butter’s the scent they are known for.

No, we don’t do that over here!

We don’t do that either!!

Yes!! Our body butter’s are formulated using only Earth’s amazing goodness!

The best results are achieved within 6 months of opening.

Products should be used for at least 2 weeks in order to see results.

We do not provide samples. However, definitely sign up for special giveaways and promotions.

We are ZERO WASTE. All of our packaging can either be reused or recycled. Circularity is important to us.

SKIN CARE

Yes, all of our products are made from organic, clean and all-natural ingredients. Although, it is best to perform patch tests as everyone experiences things differently.

Yes, you can. Shea butter is known to score a 0 on the comedogenic scale, meaning it does not sit on the surface of the skin. The higher an ingredient scores on the Comedogenic scale, the more it clogs the pores.

Yes, our products are formulated for sensitive skin.

SHIPPING AND DELIVERY

Currently only in the US. We hope to expand to new regions in the coming future!!

Please allow 1-3 days for processing once order is confirmed. We process orders Monday-Friday. Shipping time is expected to be 5-8 days for Economy and 1-2 days for Express. We do not ship on weekends and holidays.

Sometimes packages come up lost or missing. If this happens to you, please email us at customersupport@khalixe.com so that we are aware of the situation. 

We advise customers to contact the shipping service provider and request updated tracking information. Be advised that requesting a Missing Mail Search at https://www.usps.com/help/missing-mail.htm is recommended as well as submitting a claim. 

Yes, just please be sure to let us know!

RETURNS

We want you to be happy with your purchase but if for some reason you are not, returns can be made within 14 days. Please do not hesitate to contact us so we can process a full refund or exchange. Anything outside of our 14-day window, will not be returned. 

Please be mindful that shipping costs are the responsibility of the customer. 

To process a return now, please email us here customersupport@khalixe.com

GENERAL

We love you for this!! Please sign up to receive notifications about new products, promotions and giveaways.

If you would like to contact us for general questions, you can send us an email at askaway@khalixe.com or you can DM us on Instagram at instagram.com/khalixebeauty